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MANAGED ONSITE SUPPORT

Deadlines are approaching, day-to-day operations are stressing your team’s time and work capacity, yet you are chartered with delivering key projects within optimized timeframes. What will you do to ensure success?

CC&N understands the daily dilemma faced by IT teams and has developed Managed Onsite Support solutions to respond to the time and staffing challenges companies face. We custom-tailor our managed support solutions to your exact requirements, matching the appropriate personnel to the skills and experience you dictate. Whether you need onsite or remote staffing, CC&N is able to augment and support your existing in-house IT operations – allowing you to focus on your core business.

CC&N’s wide range of outsourced staffing solutions are oriented to support your exact communications or IT infrastructure, IT systems, telecommunications user support functions, data center support functions and many other related roles. Specific managed support solutions include:

  • Consultation, engineering and design
  • Administrative services/staff augmentation
  • User desk support and processing
  • Project management
  • Network and server support
  • Cabling infrastructure and fiber optics
  • Voice systems MAC and repair
  • IP end-user support 
  • Conferencing coordination and management
  • Digital device management
  • Data/Voice/Internet/Video Network Audit/Triage/Monitoring/Alarm Notification
  • With our proven methodology, CC&N compiles a complete needs definition and designs work models engineered to your unique culture and position requirements.  This information is then translated into a custom Playbook – a concise reference guide that documents processes, procedures, responsibilities, reporting structure details, accountability guidelines and miscellaneous information essential to successful service delivery.  Because at CC&N, we believe there is no room for unclear expectations.